Operations OVERVIEW
HANNAH HARVEY EXECUTIVE DIRECTOR, OPERATIONS
At Housing Choices, we feel strongly that we should be playing our part in providing the platform for our residents to thrive. This is not something that we can do alone, and the importance of our residents and their experiences is something that we value, learn from and continue to use to improve. As we move into a new service model those experiences become even more critical. The feedback that we gather helps us provide the service that reflects the needs of our residents; ultimately, a house is more than just a place to live. A house should become a home in which anyone can thrive. At a time when we know our services are needed more than ever at Housing Choices, we are conscious that building more homes must be complemented by building a service that supports our communities. The shaping of a new, national placemaking strategy will enable us to create environments we are proud to be part of, promote better physical and mental health, and connect in a wide variety of ways with those around us. The dedication and support shown from our team members continues as we advocate for our purpose at a local and national level.
We have continued to host excellent events for residents, such as the Western Australia tenant art show, and support people who have experienced rough sleeping with the Djuripiny Mia Program. In South Australia, the stellar work of Catherine House continues to provide a haven for women and children escaping family violence, alongside Common Ground and other homes providing secure accommodation. Tasmania is continuing to lead the way with a fantastic handbook for all tenants moving into our homes, providing that go-to place for advice, and in Victoria, our partnership with Aboriginal Homes Victoria supported the launch of our Shiel Street development and sparked possibilities for future collaboration. In what has been a whirlwind first few months in a new role, I can safely say I join an organisation that has values at its core, that is striving to do more. I for one, cannot wait to see what we will all achieve together in the future.
Ultimately, a house is more than just a place to live. A house should become a home in which anyone can thrive.
| 15 Annual Report 2023-24
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