Our Residents NATIONAL SURVEY RESULTS 2023-24
OF THOSE WHO RESPONDED:
ARE SATISFIED OVERALL WITH OUR SERVICES 84%
ARE SATISFIED WITH THE SUITABILITY OF THEIR HOME 88%
ARE SATISFIED WITH THE SAFETY OF THEIR HOME 86%
ARE SATISFIED WITH HCA UPHOLDING THEIR RIGHTS AND RESPONSIBILITIES 82%
Each year, Housing Choices engages independent consultants to survey resident satisfaction with our services. Housing Choices consistently achieves results that exceed the industry benchmark of 75%, and this year was no exception with an overall satisfaction rate of 84%. The results of this survey are a critical part of our resident feedback framework that informs our business decisions from what services we provide, to how we interact with residents daily. From the survey results, we identify where we can improve our service delivery and develop action plans that are guided by our Resident Committees in each state. Housing Choices would like to thank all residents who took the time to respond to the survey and those residents who are part of local focus groups for making sure that we are transparent and responsive to our residents’ views.
20 | Housing Choices Australia
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