MAAG Americas Great Customer Support MAAG Americas is proud of our employees who rushed to assist the customer when an emergency occurred at the Chemours Company, Fayetteville, NC. On Thursday, July 13 Chemours contacted George Vince and informed him they needed filter candles urgently! This was difficult timing as the lead candle manufacturing technician, the filtration product manager were both out of the country. Also, the lead filtration engineer was about to leave for a one-week service trip. Knowing this, others willingly jumped in to help with the emergency. • Pablo Vaca with the support of Derek McCullough was able to find a suitable media for the application in stock. • Drew Thompson then working during off hours created a drawing for the filter candle. David Jewell got involved and requested a technician from a different department assist with the actual manufacturing of the candle. • Anastacio Guerra (“Tacho”) was able to manufacture (3) candles immediately to keep the customer from going down. As a result of this strong support, we will likely gain more business from Chemours in the future. Many thanks to George Vince, Pablo Vaco, Drew Thompson, David Jewell, and Anastacio Guerra for handling this emergency when almost the entire filtration department was not available!
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