Quality Management Our Quality Management systems are designed to continuously improve the quality of the services we provide to our customers and our colleagues receive Quality Management Training to further improve service quality.
Feature 8: Group-wide quality management policy
The Yusen Logistics Group operates a common group- wide ‘Quality Management Policy’. Standard Operating Procedures are set in accordance with company regulations and UK law, with the aim of establishing high health and safety standards and continuous improvements in operational safety and efficiency through Kaizen activities.
Feature 9: Management systems
The Yusen Logistics Group operates a group- wide ‘Quality Management System’ known as Y.E.S and I.M.S. In accordance with the operating rules of the various systems, the process of identifying, managing, examining and implementing countermeasures against incidents is carried out.
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September 2023
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