Hannah Harvey Executive Director – Customer Services Foreword from
Welcome to a new year with Housing Choices. As we step into 2026, I’m pleased to share some updates, reflections, and news from across our communities. We ended last year on a high with our end-of-year lunches across the country. These events were a wonderful way for our residents to enjoy a shared meal, connect with staff and neighbours, and celebrate the end of another year together. Thank you to
everyone who came along and helped make them such a positive way to finish 2025. Reflecting on the year that has been we have made a huge impact with delivering several development projects across the country including 210 new homes that add to our social and affordable housing stock and house more people in secure accommodation. I also want to sincerely thank all residents who completed our 2025 Resident Satisfaction Survey in December. Your feedback plays a central role in shaping our direction as an organisation. It helps us understand our residents’ experiences, focus on what matters most to you, and continue strengthening the services we provide. We look forward to sharing the results with you in our next edition. We’re also pleased to share that this February marks the launch of our new digital Contact Centre, designed
to make it easier for our residents to connect with us in the way that suits them best. Whether you prefer to call, email, message, or use new digital channels, you will have more choice and a smoother experience when you get in touch. You’ll find more information in this edition about the launch, what it means for you, and what to expect. In South Australia, we are pleased to share that work is underway on the New Generation Catherine House development - a purpose -built crisis and recovery accommodation project in the CBD. Once complete, it will provide 52 self-contained apartments, on-site support, and welcoming community spaces for women in need. As we look to the year ahead, we’ll keep building on our foundations and delivering services shaped by what matters most to residents. I wish everyone a great start to the year.
Acknowledgement of Country Housing Choices South Australia acknowledges the Traditional Owners of the land where this publication is produced, the Kaurna people, and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander peoples who are part of the Housing Choices community.
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