▪ Cargo is pumped onto the vessel from the wrong shore tank.
• Tank cleanliness issues
• Cargo quantity issues, such as: Discrepancies between the tank reference and observed gauge heights. o Cargo diversion from incorrectly set or leaking valves.
o Tanks that are not accepted to load the nominated cargo.
▪ Any terminal practice that could negatively impact on the cargo transferred i.e. previous cargo in the shore line, over flushing a shore line with product that is inferior to the nominated cargo. • API or other agreed industry standard not adhered to, such as: For instance, when a vessel does not follow a stipulated load or discharge plan as indicated by the client.
• Significant discharge outturn v ships figure difference
o Unexplained increases in free water volume measured in nominated shore tanks.
o These are at times issued against provisional discharge outturns; and, IF issued against a final out turn they should be sent to the ship via email and copied to the agent.
o Terminal fail to stop cargo transfer as per agreed “Stop Gauge” resulting in underload or overload.
• Upon specific request
• Shore tank floating roof:
o Not being permitted to take our own measurements.
o These may also be times when our clients instruct us to issue a Letter of Protest on their behalf relating to issues not observed by us. For example, a client asks for a Letter of Protest to be issued when a jetty is damaged whilst mooring. In these instances, we should carry out this request and use wording such as “ Based on information received from our Principal(s), we are informing you that Messrs. Xxxxx, hold you responsible for Xxxxx ”.
o Tank gauged while floating roof was in the critical zone.
o Not being allowed to take our own samples and/or use our own equipment.
o Any condition, such as ice, snow, water, etc., on a floating roof that differs between opening and closing gauges.
o Unslotted or inadequately slotted standpipes used for gauging or sampling. o Unable to determine the fullness of the pipelines between the vessel and the shore facility. • Terminals refusal to follow a client instruction, such as: Not being permitted to take our own measurements.
• Active shore tank
o Terminal states that the shore tank is active when static shore tank measurements have been agreed to determine custody transfer cargo quantity by our principal(s). o A static tank used during the cargo transfer becomes active.
15.1.4.2 Letters of Protest (terminal related)
• Cargo quality issues:
o Terminal refuses to stop loading for first foot sampling and analysis.
o Any quality or potential quality related issue, such as: ▪ When a specific sample is drawn from the shore side that is observed to contain contamination - particulates, sediment, water, cloudiness, colour etc.
• Tank gauge height differences
o Terminal does not allow adequate time to draw all requested samples from the vessel.
o Recorded gauge height on strapping tables differs from measured gauge height excessively.
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