Copy of Professional April 2024 (Sample)

REWARD

Service desks in pay and reward Part one: the changing way payroll are delivering services with outstanding customer satisfaction In the first of a series of articles, Ian Hodson MSc ChFCIPPdip, director of people and culture, Housing 21 and Ana Laiu MSc FCIPPdip, director of pay and reward, PPHE Hotel Group, consider the effects of implementing service desk technology for payroll and how excellent customer service levels can be maintained, or even improved

| Professional in Payroll, Pensions and Reward | April 2024 | Issue 99 28

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