Professional July/August 2019

“Mental illness can happen to anybody.” Frank Bruno (1961–) (http://bit.ly/2WKjfUm)

Editor’s comment

You’ll find informative articles on this issue’s feature topic of payroll data and benchmarking from page 35. Jason’s message below additionally identifies relevance and application. Increasingly, data reveals the growing issue

article on page 26. If you need reassurance of the significant role payroll plays, read the article on pages 14/15. Which prompts me to remind and encourage you to celebrate National Payroll Week – see page 4 for details.

of mental ill-health. I’m sure we have all witnessed and maybe experienced close up the impact a worker’s mental ill-health can have on colleagues and performance. Some of us may have suffered or endured such ill-health, whether our own or that of a friend or family member. I recommend as essential reading the

Mike Nicholas MCIPP AMBCS (editor@cipp.org.uk) Editor

Do you know how well your payroll and pensions team are performing? Whether providing an internal service to a business, or as an outsourced arrangement, knowing the key statistics on performance is important in today’s business landscape. This issue of the magazine looks at the level of data Chair’s message

promote feedback within your teams for improving service delivery? All of these form the basis of ensuring you know how well you and your team are doing. Having a baseline of competence also gives you a place to start when considering next year’s goals. Should you be striving to improve quality or responsiveness or other indicators that demonstrate the quality and success of the department? With the above known and publicised you are also able to drive performance across the team and ensure the culture of quality and excellent service delivery is embedded. Data is just data; it is the interpretation and use of that information that enable the best teams to thrive. There is a statement that ‘feedback is the breakfast of champions’ – we should all actively look for that to improve each and every day. I hope you enjoy all the articles available in this edition and if you are a Chartered, full or fellow member, make sure you take part in our benchmarking survey available now – see page 38 for details.

available to teams today – the exponential growth of data and how to use it as well as the importance of knowing key metrics for day to day delivery within your teams. Standard metrics are volume based. How many employees paid, how frequently and to what accuracy as an example. However, key to demonstrating how good your team is, is how well educated the workforce are, and how responsive is the service to them are equally important. Are your teams providing updates regularly to keep the workforce informed of upcoming changes? Are you embracing technology to communicate more quickly and keep the workforce aware of changes that may be being considered or happening within the pensions and payroll arena? How quickly are answers provided to queries raised and do you measure the level of satisfaction the employee felt at the point of contact to receive immediate feedback and act upon it? How many complaints or commendations have the team received and do you actively

Jason Davenport MCIPP MIoD (jason.davenport3@cipp.org.uk) Chair, CIPP

I am really looking forward to a key event attended by the chair, senior CIPP directors and myself which is our ‘weekend school’ for our CIPP tutors – known as tutor training. Our tutors continue to provide world class service to those members undertaking our payroll or pension Foundation Degree is and are fundamental to our qualifications process. CEO’s message

tutors have a busy day job yet make time to support the students making their way through their respective levels of qualification – and deserve a tremendous thank you for contributing to our students’ success as well as giving back to the payroll and pensions industry. We’ve also finished presenting at a number of successful and informative National Forums around the country. Including the upcoming final webinar, more than 1,000 members have participated in these events, so it’s been great to see so many of you making the most of this member benefit. Ably supported by the policy and research team, as well as hosted by CIPP board members, these events were gratefully supported by a number of industry sponsors who we look forward to seeing again at the remaining events of the year. Enjoy your summer!

With over 100 tutors expected, a comprehensive agenda is planned. This includes a welcome and induction to new tutors, before we move into workshops on topics such as ‘how to improve tutoring skills’, the ‘psychology of learning: how students learn and different learning styles’, ‘online learning – a different style of development’ and very topically, ‘mental health in the workplace (including how to support a student with mental health conditions)’. It is paramount that as the Chartered body for payroll and pension professionals we ensure our tutors – who, of course, are all members – also continue to receive this training to ensure our members receive the very best of support as they embark upon their respective Foundation Degrees or any other CIPP qualification. It is also key to their continuous professional development. Most of our

Ken Pullar FCIPP (ken.pullar@cipp.org.uk) Chief executive officer, CIPP

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| Professional in Payroll, Pensions and Reward |

Issue 52 | July/August 2019

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