Supply Chain Use Case: On-Time % Improvements
Use Case Objective:
Improve On-Time % to be at or above In-Stock guidelines
Use Case Benefits: Conversation leads to an understanding of what the expectation is, root cause, and determine action steps to improve
Process/Analytical Steps:
Metrics to Review:
1. In-Stock, Coach, or other internal SC partner meet discuss root causes to identify the opportunities 2. Review In-Stock On-Time Reports 3. Review In-Stock Fill Rate Reports 4. Review VIC reports to identify late trucks, etc.. 5. Set-up call with Vendor SC & Customer Service, In Stock, and Collaboration 6. Develop a plan cross-functionally to address root causes
• Weekly On Time % • Weekly Fill Rate % • Monthly VIC Reports • IRI Service Level% • IRI In Stock %
Teams to Involve/Collaborate:
• ADUSA In Stock Manager and Analyst • ADUSA Logistics Manager and/or Analyst • ADvantage Partner • Vendor SC Managers and Customer Service
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