Cross-Functional Use Case: Past Due Payment Reconciliation
Use Case Objective:
Past Due Payment Reconciliation
Use Case Benefits: Assist Accounting and Vendor to help with past due payments
Process/Analytical Steps:
Metrics to Review:
• If payment is past due to vendor, ensure they have submitted a case within the AFS customer solutions center • If necessary, have the vendor submit a copy of the invoices along with the POD to expedite resolution • Allow 10-14 days for the case to be resolved by the CSC team. If case is not resolved within this time-period ADvantage may help escalate and add the case to the CSC tracker to be discussed during the ADvantage/CSC weekly call. • If Category or DC approval is needed, please reach out to the correct contact if there is a delayed response • If payment is past due from Vendor to ADUSA work directly with the vendor to understand the cause and push for payment to be made
• SEGA/BICEPS • Invoice • Proof of Delivery • Auto AR (if needed)
Teams to Involve/Collaborate:
• Category • Accounting/Finance - Customer Solutions Center
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