THE FUN PART: SETTING UP ACCOUNTS. CRITICAL BUSINESS-BUILDING ACTIVITIES
IT’S ALL ABOUT TIMING When should you schedule the Strategy Session? As soon as you can. The longest you should wait is 48 hours after the Melaleuca Overview, especially when your new enrolee told you they’re excited about Melaleuca and want to build a business. A timely Strategy Session is the perfect way to take advantage of that excitement and convert it into action.
After sharing Melaleuca: An Overview , your potential customer will be wondering what to do next. This is when you ask which type of customer they’d like to be.
Gain commitment by asking the customer to choose a category As you come to the close of the Melaleuca: An Overview presentation, introduce and explain the three categories of participation and ask your attendees which category they fit into: Preferred Customer, supplemental income, or significant income.
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During the Melaleuca: An Overview presentation, you will discuss how some customers choose to be Preferred Customers while others choose to take advantage of our unique business opportunity – in addition to purchasing our products. Determining which category your new enrolee belongs in will also determine your next step.
PREFERRED CUSTOMER Shop and save: 30% to 50% discount
SUPPLEMENTAL INCOME
SIGNIFICANT INCOME
Earn a few hundred to a few thousand pounds/euro per month
Earn several thousand pounds/euro per month
If they tell you they want to earn supplemental or significant income and are willing to commit to working five or more hours each week, they belong in Category 2 or Category 3. • So during the Strategy Session, you’ll want to share the importance of getting started with Value Pack.
A Strategy Session is when you follow up with your new customer to answer questions, determine the next steps, and schedule action. The decisions your new enrolee makes will determine your next steps. At the end of your Overview, be sure to schedule a Strategy Session within 48 hours if at all possible. During the Strategy Session, if they chose Category 1 (Preferred Customer), you’ll want to: • Help them place their first order and answer any questions they may have. • After two weeks, follow up with them. What questions do they have? Which product is their favourite so far?
Go through the Melaleuca Country catalogue or product price list and help your new customer pick out the first products they would like to try. Call Melaleuca at UK 0800 032 0562*/ IE 1800558 502* or go to eu.melaleuca.com to help them start shopping right away. You can show them how easy it is and speed up the process of their shopping experience. Another best practice is to have a Value Pack on hand at the time of enrolment so your new customer can take advantage of the additional 30% savings. HELP YOUR CUSTOMER START SHOPPING
One of the best activities guaranteed to bring results is holding a Strategy Session within 48 hours. This activity is proven to create quality enrolments and sustained growth. Businesses that consistently hold Strategy Sessions have higher average commissions, higher average growth rates, and lower attrition.
*Freephone number for landline users. For calls from mobile phones or abroad, costs may accur.
20 WELCOME TO MELALEUCA
SIMPLE STEPS TO SUCCESS 21
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