APPENDIX
APPENDIX
FREQUENTLY ASKED QUESTIONS Melaleuca’s Business Development department has compiled answers to the questions most frequently asked by customers. Talk to your enroler or call Business Development at UK 0800 032 0562*/IE 1800 558 502* for answers to other questions you may have.
Monthly Business Reports For what time period are commission and bonus checks paid? Commissions and bonuses are calculated on product sales from the first through the last day of each calendar month. Who receives a Monthly Business Report? All Marketing Executives who have submitted an Independent Marketing Executive Agreement and have earned a commission and bonus check pursuant to A Marketing Revolution! The Melaleuca Compensation Plan will receive a Monthly Business Report Summary and access to a complete online report that details the activity within their organisation. This is an extremely valuable document for building and reviewing business activity.
Building your organisation How do I place new personal customers in my organisation? You are allowed to “manage” five customers or Marketing Executives on your first generation. You can place customers in those positions or in the organisations of customers in your organisation. We do not tell you how to structure your organisation; we recommend discussing all business-building strategies with your enroler and support team. Who is my Marketing Executive? The first person in your support team. Your Marketing Executive and your enroler are your primary resources in building your business.
May I move someone within my organisation? Melaleuca discourages organisation changes. Melaleuca will review organisation change requests with written consent of all seven support team customers above the customer or Marketing Executive who would like to be moved. An Organisation Change Form with original signatures is required. Both the person being moved and the enroler need to sign the form. There is a fee of £ 20/€ 28 for the original move and £ 7/€ 10 for any related moves. An Organisation Change Form must be completed for each person being moved. To have changes done for £ 7/€ 10, all related forms must arrive together. We suggest you work closely with your enroler and/or support team when undertaking this type of request for change. (See Statement of Policies, #19, “Transfer from Original Organisation.”)
Whom do I put down as “Enroler” on the Customer Membership Agreement?
Enroling a Preferred Customer How do I enrol a new customer? Use Melaleuca’s Online Enrolment tools located in the Business Centre portion of eu.melaleuca.com. Fill out the Customer Membership Agreement completely, including correct numbers, shipping and mailing addresses, and phone numbers. Include account information and the required signatures. Call the toll-free enrolment line (UK 0800 032 0562*/IE 1800 558 502*), then mail, the completed paperwork to Melaleuca. You can also enrol customers online at eu.melaleuca.com. Is it possible for someone else to be set up on my credit card or checking account as a Preferred Customer? No. Each customer or Marketing Executive must have an account of which they are the owner and from which they are authorized to withdraw funds. Using your own checking account, savings account, or credit card to enrol someone may be cause for termination. If I do not have a credit card, checking account, or savings account, can I enrol as a Preferred Customer? No. A credit card, checking account, or savings account is necessary. I want my new customers to receive the Preferred Customer discount. Can they shop if their paperwork has not yet been received by Melaleuca? They can place an order with a credit card or a checking account before their paperwork is received. We give all customers the Preferred Customer price on their first order. After that, we need to receive the paperwork for the Preferred Customer discount to continue and for them to use a checking account. Do I need to pay a Customer Membership Fee? Yes. The Membership Fee is the key that unlocks your Melaleuca Membership and enables you to save 30%–50% off retail price and enjoy many other benefits of membership.
What happens to the structure of my organisation if a customer is not active?
When can I view my Monthly Business Report? Monthly Business Reports are available to view online at eu.melaleuca.com on the 12th of each month. Will I receive a Monthly Business Report every month? If you do not earn a commission in a given month, you will not receive a report.
The enroler must be the person who introduced the new customer to Melaleuca and helped them become a customer, or who played an active role in the presentation of Melaleuca products or business opportunity to the new customer. May I have an interest in more than one Melaleuca business? No. You may only have ownership or ownership affiliation in one independent Melaleuca business.
A customer is “inactive” if they did not purchase a minimum of 29 Product Points. If a customer goes inactive for two consecutive months, they automatically lose their position in the organisation. (See Statement of Policies online, #39, “Roll-Up Policy.”) A Marketing Executive in my organisation has not personally produced the required Product Points for the past two months. Is there any way to keep him from losing his marketing organisation? Two months without producing their Product Point minimum means automatic loss of their marketing organisation. What will happen to a customer who was inactive for two consecutive months and places an order for 35 Product Points in the third month? Because they purchased in the third month, they will reactivate back into the original organisation in the first available position under their original enroler. How can I change my electronic checking account information? Fill out and sign a new Customer Membership Agreement form, Section 2, and send it in with a new voided check. Someone in my organisation discontinued their Preferred Membership. Can they still purchase products? They can still purchase directly from the company as a Regular Customer and have their products delivered to them. Regular Customers pay the regular price instead of the 30%–50% discounted Preferred Customer price. Regular Customers will not maintain an organisational spot in your marketing organisation unless they produce the minimum Product Point requirement. Is my Melaleuca business inheritable? Yes, you can will your business (see Policy #17). These transfers must be approved by Melaleuca.
Changes in your business How do I change my Preferred Customer information on my Customer Membership Agreement form?
Simply call Customer Service at UK 0800 032 0562*/IE 1800 558 502*. Some items do require the submission of a new Customer Membership Agreement form. A Call Centre Agent can give you more details at the time of your call. Can I “move” a new personal enrolee? Yes. An enroler can move a personal enrolee to a different position within the month of enrolment by going online to eu.melaleuca.com and clicking on the New Enrolee Change (NEC) tool. This online tool will allow enrolers to move a customer during the customer’s month of enrolment. An enroler can also move a personal enrolee within their business organisation up to two months following the month of enrolment by using the New Enrolee Change online tool. In the two months following the month of enrolment, a customer may be moved two times. Every business or customer below the customer or Marketing Executive being moved will follow the enrolee. The requested move is limited to 20 customers. There is an £ 7/€ 10 fee for each customer or Marketing Executive moved in the organisation.
*Freephone number for landline users. For calls from mobile phones or abroad, costs may accur.
30 WELCOME TO MELALEUCA
SIMPLE STEPS TO SUCCESS 31
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