Important Policies Billing & insurance information
Important Policies
Butterfly Effects uses an electronic billing system within Central Reach. Invoices will be emailed to the designated email approximately every 3-4 weeks. The designated email associated with your child’s account will include an invoice number and details of charges that have been billed. A web link will be sent to you that will direct you to BE’s secure portal. This portal allows you to review invoice information and make secure payments. Should your insurance or benefit coverage change, please immediately notify Butterfly Effects billing department at (888) 880-9270, press 1. Please provide a copy of your new insurance information as well as the date in which the plan will change. Failure to communicate changes in insurance will result in the full balance of charges becoming the client’s responsibility during the transition of coverage.
Important policies
Family & client rights policy
Butterfly Effects strives to provide the best clinical services possible, while maintaining client and staff safety and satisfaction. Our policies are designed to improve treatment outcomes, staff retention, and family and staff satisfaction; as well as ensure adherence to ethical guidelines. If you would like additional information about any of these policies, please contact your BCBA or the Quality Assurance Department at qualityassurance@butterflyeffects.com.
Butterfly Effects Butterfly Effects is dedicated to helping children achieve their full potential in family, community, and school life. It is the goal of Butterfly Effects intentions to support a treatment setting which free from coercion, fosters self-respect, self-esteem, and encourages growth to the best of everyone’s ability. Butterfly Effects adheres to the following policy on client rights:
• Child & family rights • Professionalism • Attendance (includes scheduling, sick, & medical info)
• To be treated with respect and compassion. • Provide competent care teams. • Allow freedom of movement. • Provide the least intrusive form of treatment
• Mandated Reporting • Video & surveillance • Grievance procedures • Ethics hotline
• Professional approach when responding to inappropriate or dangerous behavior. • Receive relevant information regarding the individuals’ providing services • Personal freedom and expression in areas such as personal appearance, participation in social activities, and access to community resources. • Consent and explanation of the treatment program. • Formal system to communicate grievances to the corporate leadership at Butterfly Effects • Receive services in a manner free from abuse, retaliation, humiliation, neglect and financial or other exploitation • Services that are sensitive to culture, disability, age, gender, sexual orientation, race, cultural or religious preference, health status and physical ability • Receive relevant information regarding the individuals’ providing services
Making socially meaningful change in the lives of families.
26 Family Handbook
Family Handbook 27
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