There are 8 billion people in the world. Regardless of the slice of the population that makes up your customer base, chances are that relying on manpower alone is not providing them with an optimal customer experience. The big picture
Up to 80% of all customer queries can be handled by digital assistants.
Automating aspects of client interaction has been proven to not only improve customer satisfaction and reduce man hours dedicated to often simple, repetitive queries, but also create the opportunity to drive cross- and upselling of products, thereby increasing revenue potential. The trick, of course, is developing an AI-driven solution that delivers a human experience.
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