TABLE OF CONTENTS
Mayor’s Message ................................................... 4 City Manager’s Message ..................................... 5 Thanking Mayor and Members of Council . ............................................ 6 Deputy City Manager’s Message ..................... 7 Message from the Deputy City Manger’s Office ............................ 9 Guiding Principles ................................................ 10 Parks, Forestry and Horticulture Operations .................................... 11 Message from the Director ............................. 12 Park’s Forestry and Horticulture Operations . ................................. 13 Parks and Cemetery Operations . .................. 14 Horticulture Operations and Community Programs . ............................ 16 Forestry Operations .......................................... 17 Transportation and Fleet Management Services . ........................... 18 Message from the Director ............................. 19 Tranportation and Fleet Management Services . .......................... 20 Road Operations ............................................... 21 Traffic Services ................................................... 23 Fleet Management Services . .......................... 25
Environmental Services ..................................... 26 Message from the Director ............................. 27 Environmental Services .................................... 28 Solid Waste Management Services ............... 29 Water Services ................................................... 30 Waste Water Services . ..................................... 31 Business and Operational Support . .............. 32 Compliance and Training ................................ 33 Office of the Deputy City Manager .............. 34 Message from the Manager ........................... 35 Business Performance Assurance .................. 36 Contract Services .............................................. 37 Continuous Improvement ............................... 38 Quality, Risk and Safety ................................... 39 Digital Connections . ........................................... 41 Leannovation ..................................................... 42 Good Catches . .................................................. 44 CRM Dashboards .............................................. 45 Community Connections . ................................. 47 Community Connections ................................ 48 Positive Feedback ................................................ 49 Behind the Gallery . ............................................. 53 Staff Connections ................................................ 54 National Public Works Week .......................... 55 Employee Engagement . .................................. 58 Women Igniting Support and Empowerment . ......................................... 62 Golden Pylon Awards ...................................... 63
Creating connections: building bridges in our community
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