Business Performance Assurance
Business Performance Assurance: Driving efficiency and strategic support
data mart in July 2024, streamlining business performance support functions and increasing data accuracy. Service Level Agreements and KPI Tracking : Continued implementation of the Customer Relationship Management System, including digitally tracked service-level agreements for each department through a Dynamics portal, achieving 97 per cent adherence to KPIs, improving service delivery and transparency. Special Projects • Led the RFI process for a work order management implementation project, defining business and technical requirements from the operations side and co-ordinating vendor demos. • Completed a parks audit and recommended an inventory management tool. • Developed and launched a procurement dashboard for improved reporting.
The Business Performance Assurance team supports three operating departments. We mitigate financial risks by setting the financial framework for budget and business planning in Public Works, prioritizing resource requests and working closely with teams to build lean, risk-minimized budgets. Our team monitors key performance indicators (KPIs), optimizes business processes and improves citizen experience by applying data science and business intelligence tools. We analyze business needs, document requirements, conduct strategic assessments and develop technical solutions to support audits, reorganizations and data quality improvements.
Awards and Achievements Financial Dashboards Automation :
Automated three crucial financial dashboards, previously manual, by migrating them to a
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PUBLIC WORKS 2024 YEARBOOK
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