Chuan Experience
How To Spa
Chuan Five Elements Questionnaire Chuan Spa treatments and products are guided by the Five Elements theory. Before booking your treatment, please complete the Chuan Five Element questionnaire to assist you in identifying basic disharmonies amongst the five elements. Together with sensory testing, you will be directed to the most suitable Chuan product for your treatment. Chuan Scheduling • We highly recommend you book your treatment in advance to secure your preferred day and time. This can be done in person, over the phone (61) 7 5638 8888 or by email tlgdc.chuanspa@langhamhotels.com. • Please arrive at least 20 - 90 minutes before your scheduled appointment time to check in and enjoy the Hotel Facilities. • A valid credit card and phone number are required to reserve all treatments and packages. Chuan Cancellation Policy • 48 hours notice must be given to cancel or amend any reserved treatment. • If less than 48 hours, 50% of your full treatment fee will be levied. • Failure to attend your appointment will result in full treatment fee being levied. • All packages and products are non-refundable. Chuan Spa Gift Vouchers The perfect gift for all occasions, gift vouchers are available (monetary value). Please visit https://thelanghamgoldcoast.skchase.com/vouchers
Treatments Available Open daily 10:00am – 6:00pm
Check-in When you arrive at Chuan Spa you will be asked to complete a brief lifestyle elemental questionnaire to determine which treatments will best suit your needs. At this time please inform our Spa Concierge if you have any health concerns. We recommend some time before your treatments to shower and enjoy the therapeutic benefits of our wet facilities – hotel male and female Sauna’s with hotel Magnesium indoor swimming pool. While we will always try to accommodate your treatments, late arrival may mean a reduction in your treatment time due to prior bookings. Etiquette Mobile phones, while a necessary part of modern living are not permitted in any of our treatment rooms or relaxation lounges. In all other areas, please be considerate of other guests and switch them to quiet or meeting mode.
Indoor Magnesium 22-Metre Pool & Sauna Open daily 6:00am - 10:00pm Please feel free to enjoy the sauna and the indoor pool area up to 1 hour prior your scheduled treatment. Health Club (in-house guests only) Located within Chuan Spa and offering stunning views of the Pacific Ocean, Chuan Spa Health Club is a haven for contemplation, renewal, relaxation and wellbeing. This exclusive spa and club offers state-of-the-art facilities, cardio and movement classes, an indoor pool and saunas. Open daily, 24/7 Personal Traning (in-house guests only) Personal training can be organised, we offer 60-minute sessions with our dedicated wellness trainers, specialising in strength and conditioning, resistance programs, and boxing. For further information, please contact the Chuan Spa & Health Club team via 0756 38 8888. Surcharge A 25% surcharge applies to all treatments on public holidays. All payments by credit card incur a 1.5% surcharge.
Minimum Age The Spa and The Health Club are only appropriate for guests 16 years and older.
Spa Wear We provide disposable underwear for your privacy and our therapists will advise you on their usage. They should be worn during water-based treatments and body treatments – our therapists are fully trained to drape you to protect your privacy at all times. Health Please remember to drink fluids throughout the day, especially water. Gentleman should shave a few hours before any facial treatment to increase comfort. If you have enjoyed a body treatment we suggest you leave the oils on your skin for up to 2 hours before taking a shower so that your skin fully absorbs the oils’ properties. If you are pregnant or have any other condition that you feel we should be aware of, please inform our Spa Reception and your therapist – thank you. Our therapists are fully trained to ensure your treatments are some of the best you will experience. However, please inform them at any time if you are uncomfortable or require anything else during your treatment – pressure, room temperature etc. Remarks: “Treatment” refers to the services we provide, does not have the meaning of treating a disease. Please consult professional medical advices if you have any concerns.
Valuables We recommend you leave valuables in your room or at home, we do not assume liability for any valuables.
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