Part 2 Our Services – An overview of Quality & Safety Performance in 2024/2025 2.1 An Overview of Norfolk Primary Care NPC services have delivered circa 184,010 appointments over the 2024/25 period.
126,849 of those appointments were within our ‘same day’ services which supports the Urgent & Emergency Care system across the Norfolk & Waveney Region.
We had 384 members of staff who worked for us on a permanent or locum basis across our services in the 2024/25 period.
From our patient feedback survey : We had a total of 10,433 responses with an average of 94% of them rating the service as ‘Excellent’ or ‘Very Good’ and an average of 96% for the Friends & Family Test. There was an overall 5.6% response rate to our patient feedback surveys
From our staff survey: 85% of our staff believe that high quality patient care is of NPC’s top priority and 84% of them would be happy that their family or friends were treated in one of our services.
In the 2024/25 period, our complaints to patient contact ratio was 0.08% and our SE/SI to patient contact ratio was 0.06%
Norfolk Primary Care - Quality Account 2024/25
10 | Pa g e
Made with FlippingBook - Online catalogs