We strive to ensure our services are: SAFE : Protecting individuals from abuse and preventable harm. EFFECTIVE : Delivering care, treatment, and support that achieve positive outcomes, enhance quality of life, and are grounded in the best available evidence. CARING : Treating everyone with compassion, kindness, dignity, and respect. RESPONSIVE : Providing services that are tailored to meet individual needs. WELL-LED : Ensuring that our leadership, management, and governance foster high- quality, person-centred care, encourage learning and innovation, and promote an open and fair culture. 2.2 ‘Core’ Services – Planned Care Covid Vaccination Programme Support – East and West Norwich Practice Care Networks (PCN’s) Over early May and mid-June 2024, NPC supported practices in the East and West Norwich PCN’s to deliver their Spring 2024 campaign covid vaccinations to housebound patients. We supported the administration of 523 vaccines over this time. Enhanced Access (EA) Service NPC continue to support the delivery of EA Services on behalf of some of the PCN’s in the Norfolk & Waveney Region. EA services form part of the Network Contract Directed Enhance Services (DES), which stipulates the number of contracted hours which each Practice Care Network (PCN) must deliver as part of this. NPC supports the PCN’s to achieve delivery of those hours by providing clinicians, operational support, and clinical systems to allow practices to access appointments for their patients in the period of 18:30 – 20.00 hours Monday to Friday, and 09:00 – 17:00 hours on a Saturday. NPC has worked closely with each PCN to ensure that their delivery model is bespoke to them, which is reflected in engagement with the PCN’s local patient population and health needs. Over the course of 2024/25, NPC has delivered 13,698 EA Service appointments in 13 individual hubs in the PCN’s it supports across the Norfolk & Waveney region. Health & Safety (H&S) / Infection Prevention & Control (IPAC) Support Service NPC’s Health & Safety Manager provides invaluable support to practices in meeting health and safety compliance with regulations and laws. Throughout 2024/25, our membership practices have benefited from H&S advice, risk assessments, audits, and individual staff risk assessments.
Norfolk Primary Care - Quality Account 2024/25
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