The Vulnerable Adults Service (VAS) and Asylum Seeker Service The VAS and Asylum Seeker service is based in Norwich on Westwick Street and operates as a ‘branch practice’ of the Norwich Health Centre. It supports access to Primary Care Services to those adults who have complex needs and severe multiple disadvantages. The services teams have carried out a combined 2,301 appointments over the 2024/25 period.
During the 2024/25 period, the NPC team has consistently sought opportunities to enhance service quality. This has involved actively identifying areas for improvement and engaging staff to determine key focus areas. A strong emphasis has been placed on listening to staff and patients, valuing their feedback, and incorporating their perspectives into the design and implementation of quality improvement initiatives.
The service’s patient feedback approach was enhanced and relaunched in January 2025 and has resulted in 93% of the respondents saying that the service is ‘Excellent’ or ‘Very Good’, alongside a 97% Family & Friends recommendation.
What did the patients say about the Vulnerable Adults & Asylum Seeker services?
“I feel safer there than any other doctors service I have been to. And feeling safe is what vulnerable need to feel” Service User, Vulnerable Adults & Asylum Seeker Service
“Overall, it's a great place to be. Always treating me well and outstanding support and care 10/10” Service User, Vulnerable Adults & Asylum Seeker Service
“I think take care of you to the best of their ability without the vulnerable adult service I would not be here today and be as strong and settled clean individual” Service User, Vulnerable Adults & Asylum Seeker Service
i. The Vulnerable Adults Service (VAS) The VAS provides GP registration to people who are homeless, or at risk of homelessness, sex workers, prisoners on release, and Gypsies, Travellers & Roma’s. The aim of the service is to ensure that appropriate support is put in place to stabilise the health of the patient, usually over a short time (ideally being less than 6 months). Over the 2024/25 period, there was a monthly
Norfolk Primary Care - Quality Account 2024/25
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