The NPC team supported care navigation training to the West and East Norwich PCN’s in late 2024. This was well received with the practice teams to which it was delivered.
2.3 Elective Recovery & Innovation
Community Gynaecology Clinics – Supporting the James Paget University Hospital NHS Foundation Trust (JPUH) Throughout March to June 2024, NPC supported the JPUH with the referral validation and delivery of community gynaecology clinics for 396 patients to enhance the care given to those groups of patients who had waited more than 34 weeks to see a specialist, with the following outcomes:
Appointment Outcome
Number of Patients Percentage of Patients
43
10.8% 29.3% 48.7%
Referral Validation
116 193
Treated
Treated and follow up arranged at JPUH
22 22
5.6% 5.6%
Patient returned to JPUH Patient did not attend clinic
Grand Total 100% The gynaecology service patient feedback has resulted in 94% of the respondents saying that the 396 service is ‘Very Good’ or ‘Good’, and a 96% Family & Friends recommendation. What did the patients say about the Community Gynaecology service?
“Feeling rather anxious and uncomfortable about the appt I was absolutely bowled over by the caring and considerate way in which I was treated.” Patient, Community Gynaecology Service
“Pleased to have seen a consultant after such a long wait since referral” Patient, Community Gynaecology Service
“A1 service, after so long I finally got answers and help I'm so impressed with them”
Patient, Community Gynaecology Service
Norfolk Primary Care - Quality Account 2024/25
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