What did the patients say about the LGISS service?
“Informed me of my recent test results. Gave me some good advice concerning my issues. Overall, very helpful.” Patient, Lower Gastrointestinal Support Service
“The doctor who phoned today was very clear and informative with his explanations and answers to my questions” Patient, Lower Gastrointestinal Support Service
“The nurses and Doctors are excellent very caring and helpful” Patient, Lower Gastrointestinal Support Service
Rapid Diagnostic Service (RDS)
The Rapid Diagnostic Service is an urgent suspected cancer pathway for patients who have Serious Non- Site-Specific Symptoms. Patients are referred to the RDS when GP practices, community pharmacists, or Clinicians at a hospital's emergency department suspect a patient has cancer, but they are unsure of a specific site of origin. The RDS has continued to be commissioned by the Norfolk & Waveney ICB throughout the 2024/25 period.
The RDS Team with representatives involved in a community pharmacy RDS referral pilot
In April 2024, a national report for the ‘Faster Diagnosis Programme Evaluation’, specifically the East of England (North) section, included NPC’s service as an exemplar. We were thrilled to have contributed to this initiative and immensely proud to see our performance in a national context. Our cancer diagnosis conversion rate of 8% and 72% for non-cancer diagnosis compares extremely well to other models, which are primarily delivered by secondary care. The RDS Team had a total of 1,187 referrals over the 2024/25 period, all of which received triage and 775 patients were seen and treated, resulting in discharge, or referral for specialist care. The patient feedback results for this service were exceptional, in that over this period 97% of patients said that their appointment was ‘Very Good’ or ‘Good’ with a 100% Family and Friends recommendation.
Norfolk Primary Care - Quality Account 2024/25
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