What did the patients say about the RDS service?
“Doctor was thorough, very respectful and understanding” Patient, Rapid Diagnostic Service
“RDS was an absolute lifeline for me. I was in chronic pain; my condition was noticed by an RDS team member who referred me. I was then fast tracked through the system to a successful treatment plan.” Patient, Rapid Diagnostic Service
“It was an excellent service from initial contact right through to discussion of results and ongoing referrals and treatment. A wonderful resource.” Patient, Rapid Diagnostic Service
2.3 Urgent Care Services - Unplanned Care Between 1st April 2024 and 31st March 2025, NPC’s unplanned care services - comprising the General Practice at the Front Door (GPFD) Services and the Walk-In Centre - facilitated access to same-day Primary Care appointments for 119,265 patients. This figure underscores the pivotal role these services play in the local healthcare system. By providing timely, accessible care, these services significantly reduce the burden on Emergency Departments across Norfolk & Waveney. They serve as a critical frontline resource, helping to manage the increasing demand for urgent and emergency care, and ensuring that ED teams can focus on patients with the most acute needs. General Practice at the Front Door (GPFD) Service The aim of the General Practice at the Front Door Service is to offer suitable patients access to a Primary Care appointment instead of being seen by the Emergency Department (ED) team. The service is operational 7 days a week (including Bank Holidays) from 09:00 – 21:00 hours and has bases at all three acute hospital Trusts in the Norfolk & Waveney Region. It is designed to be delivered as a ‘satellite hub’ to give patients the opportunity to have a consultation with an Advanced Nurse Practitioner (ANP), Advanced Care Practitioner (ACP), or General Practitioner (GP - including GP trainee’s) on the same day instead of waiting in the ED to be seen, but with the consultation will take place within the hospital setting itself. This is not a patient-initiated referral service and may be only accessed via a clinician-led streaming process on a patient’s walk-in attendance to the ED front door. The clinician who sees
Norfolk Primary Care - Quality Account 2024/25
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