the patient has full access to the clinical record, which promotes safe, effective primary care modelled healthcare to patients and supports a general practice service on behalf of the patients registered practice.
i.
James Paget University Hospital NHS Foundation Trust (JPUH)
The JPUH General Practice at the Front Door Service has been delivered by NPC since September 2021. It has streamed an average of 44% of patients who walked into ED to be seen during the GP at the Front Door Service operational hours. The equates to 39,755 patients streamed and 17,346 of those being seen, assessed, and discharged, admitted, or onward referred into the hospital. NPC continuously works with the ED management teams to improve and implement quality improvements for the benefit of supporting the ED department and, ultimately, the patient experience.
For the period from 1 st April 2024 to 31 st March 2025, the patient feedback survey for the JPUH GP at the Front Door Service resulted in an average of 88% of patient saying that the service was ‘Excellent’ or Very Good’, and an average of 90.5% Family and Friends recommendation.
What did the patients say about the service
“Perhaps an additional clinician during busy periods?” Patient, GPFD Service, JPUH WHAT WE DID: Worked with the JPUH Management Team to implement an extra clinician at particularly busy periods or in situations such as NHS Strike action or Bank Holidays
“Having the GP Streaming service is an excellent idea and hopefully this is helping with cutting times in ED- thank you” Patient, GPFD Service, JPUH
“Waiting time was reasonable, 1 hour, but could be improved. But the assistance was good, and this is very positive feedback. Thanks so much” Patient, GPFD Service, JPUH
Norfolk Primary Care - Quality Account 2024/25
22 | Pa g e
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