ii.
Queen Elizabeth Hospital NHS Foundation Trust (QEH)
Initiated in January 2022, the General Practice at the Front Door Service at the QEH streamed 38,262 patients and saw 15,111 patients over the period of 1 st April 2024 to 31 st March 2025. This equates to 39% of all walk-in patients to ED during the hours of 09:00-21:00 hours were identified as appropriate to be seen by the GP at the Front Door Service. The inclusion & exclusion criteria for the service are the same across all 3 acute Trusts and is always adhered to by the streaming clinician. These are:
Inclusion Criteria All patients who present to the ED, if they are registered with a GP Practice within the UK and are assessed by a suitably trained clinician to be appropriate for Primary Care. Children over three months may be seen by the service for minor illness complaints where appropriate as assessed by the clinician. All children 3-12 months will have a temperature recorded and documented by the streaming clinician with an aim to be seen within 15 minutes. Patients with potential dental issues that require urgent medical treatment. Exclusion Criteria Any patient requiring intervention or investigation within ED as an urgent measure (i.e. the same day). NOTE: Patients that may require onward referral to a specialty MAY be seen by the GP at the Front Door Service and should be encouraged to support inappropriate ED attendances; depending on the nature of their symptoms, further investigations should not delay this process. Non-traumatic chest pain. Any patients with signs or symptoms of stroke. Children under 3 months and Children aged from 3-12 months without a temperature recorded on streaming slip. Patients identified as allocated to the Special Allocation Service (SAS).
Norfolk Primary Care - Quality Account 2024/25
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