The inclusion and exclusion criteria have been established to ensure that patients directed to the GP at the Front Door Service receive appropriate care, with a strong emphasis on patient safety and experience. The GP at the Front Door Service team collaborates closely with the Emergency Department (ED) teams to support and uphold the shared commitment to delivering high-quality care for patients deemed suitable for the General Practice at the Front Door Service pathway.
For the period from 1 st April 2024 to 31 st March 2025, the patient feedback survey for the QEH GP at the Front Door Service resulted in an average of 90% of patient saying that the service was ‘Excellent’ or Very Good’, and an average of 96% Family and Friends recommendation.
What did the patients say about the service?
“I was completely happy with the service and don’t think they could have improved how I was treated” Patient, GPFD Service, QEH
“You have been brilliant as always! You are doing an amazing work! Well done!”
“The care I received today was outstanding and probably can’t be improved on” Patient, GPFD Service, QEH
Patient, GPFD Service, QEH
ii. Norfolk and Norwich Hospitals NHS Foundation Trust (NNUH) NPC has delivered the General Practice at the Front Door Service at the NNUH since July 2023, and in that time has seen, assessed, and discharged or onward referred 16,919 patients. The NNUH operates an alternative streaming model from the JPUH and the QEH streaming model, with the NNUH ED clinical team being the ‘streamers’ to the General Practice at the Front Door Service.
However, the service inclusion and exclusion criteria are still adhered to support the identification of suitable patients for the service. The NNUH ED and NPC management teams work closely together to ensure that the patient experience is consistent with the JPUH & QEH model of streaming.
Norfolk Primary Care - Quality Account 2024/25
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