For the period from 1 st April 2024 to 31 st March 2025, the patient feedback survey for the NNUH GP at the Front Door Service resulted in an average of 82% of patient saying that the service was ‘Excellent’ or ‘Very Good’, and an average of 87.5% Family and Friends recommendation.
What did the patients say about the service?
“It was great. My child is only 2 and he was seen to immediately. Saved me lots of anxiety.” Patient, GPFD Service, NNUH WHAT WE HAVE DONE: We have implemented a process to identify priority patients as they are booked in to the service, in accordance with their clinical need
“You were dealing with so many people I think you did a brilliant job”
“Use a system that books people in, in the order they arrive at the clinic.” Patient, GPFD Service, NNUH WHAT WE DID: Worked with the ED team to ensure that patients who are streamed to the service have a numbered slip in accordance with their arrival to the reception desk
Patient, GPFD Service, NNUH
Between 1st April 2024 and 31st March 2025, the three General Practice at the Front Door Services successfully supported seeing an impressive 49,376 patients face to face. During this time, 6,659 of those patients shared their experiences through our anonymous patient surveys - an encouraging 13.5% response rate that reflects strong patient engagement.
Norwich Walk-In Centre (WiC) Service The Norwich Walk-In Centre is located on Rouen Road in Norwich city centre. It provides a valuable service to those patients seeking support on the day for acute minor illness, and minor injuries. It operates 7 days a week, including Bank Holidays, from 07:00 hours to 21:00 hours ( Note : As of April 2025, the opening hours have changed to 07:00 hours to 19:00 hours).
Norfolk Primary Care - Quality Account 2024/25
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