Throughout the period of 1 st April 2024 – 31 st March 2025, the team of dedicated GP’s, nurses, and administrative staff saw 69,889 patients. Many patients who attend are in the Norwich area, but it is open for access to all patients registered with a GP Practice in the UK. The WiC team continues to implement improvements to improve the service provided to the patients. Clinical triage remains at the
front door to maintain patient safety, with initiatives being put in place to ensure that the patients get a timely assessment in accordance with their presenting problem. In August 2024, Health Watch Norfolk visited the WiC and the Norwich Health Centre to gain an insight into the patient experience. The reviews had an average star rating of 4.1 out of 5 for the WiC and an average of 4.3 out of 5 for the Norwich Health Centre. Overall, patients were satisfied with their experiences at both services. These results are reflected in the very recently introduced patient surveys which NPC carry out, which demonstrates that 93% of patients think that the service is ‘Excellent’, with a 100% Family and Friends Test result. What did the patients say about the service?
“The service I received was all that I needed” Patient, Norwich WiC patient
“Keep going like that” Patient, Norwich WiC patient
“Please don’t close it, we desperately need it, thankyou” Patient, Norwich WiC patient
2.4 Research, Education, and Training As a core component of the NPC’s five-year Business Strategy, we are committed to establishing ourselves as leaders in Primary Care education, training, and research. We recognise that embedding these elements within care delivery is essential to improving patient outcomes and strengthening workforce development. Integrating research and education into Primary Care not only enhances the quality of care provided to patients but also supports staff in delivering high standards of clinical practice, thereby contributing to a more resilient and capable workforce.
Norfolk Primary Care - Quality Account 2024/25
26 | Pa g e
Made with FlippingBook - Online catalogs