Quality Account: Definition & Scope
What is a Quality Account? A quality account is an annual report published by healthcare organisations and providers to inform the public about the standard of quality of the NHS commissioned services they deliver. These reports focus on three main areas of quality standards: 1. Patient Safety : Ensuring treatments and care are safe for patients. 2. Clinical Effectiveness : Evaluating how effective the treatments are. 3. Patient Feedback : Gathering and analysing patient experiences and satisfaction The primary purpose of quality accounts is to encourage healthcare organisations to continuously improve their services based on evidence and feedback. Scope and structure of the Quality Account This quality account details the development, performance, and achievement of quality domains in our service delivery, as well as our plans to improve over the coming 12 months. It is presented in 4 main parts: 1. Statement of Quality from the Chair & Chief Executive – An overview of the organisation’s commitment to quality and a summary of the year’s achievements. 2. Review of Services – An evaluation of the services provided over the past 12 months and their alignment with quality and patient safety performance. 3. Clinical Quality and Safety Assurances – A review of staff and patient experience feedback and the commitment of the organisation to monitor and improve quality through audits, analysis of key themes in complaints and incidents, and education & training. 4. Key Priorities – Review of the achievements of the key 2024/25 quality performance targets and plans for key priorities for quality improvements in 2025/26. If you or someone you know needs help understanding this report, or would like the information in another format, such as large print, easy read, audio or Braille, or in another language, please contact our Chief Clinical Officer by calling 01603 576091 or emailing emma.smith@norfolkprimarycare.com
Norfolk Primary Care - Quality Account 2024/25
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