The patient is central to these processes, and the involvement of staff ensures that the wellbeing and safety in the workplace is of paramount importance. Norfolk Primary Care (NPC) aims to enhance existing processes and governance frameworks through fully embedding the Patient Safety Incident Response Framework (PSIRF) to investigate patient safety events and the sharing of patient safety incidents through the use of the Learning from Patient Safety Incident Recording System (LFPSE), stakeholders, and System Partners. This enhances current processes and shares insights into patient safety incidents.
Our Commitment to Patient Safety: Our Vision and Pledge
NPC, as an organisation, is patient focussed, and it is the fundamental principle of our culture.
We place our patients, their carers, and advocates at the heart of everything we do. Alongside this, we prioritise staff wellbeing across all clinical services, ensuring compassionate engagement with everyone affected. We actively focus on sharing information, fostering collaboration, and promoting learning with system partners. Patient safety investigations aim to uncover learning opportunities, which can be identified from positive or negative events. The organisational model and governance frameworks for these investigations will be examined and refined to enhance the quality of outcomes achieved through those processes.
All NPC staff (clinical and non-clinical) have been given access to and will undertake the free online NHS patient safety syllabus training levels 1 & 2 to further create an understanding of the principles of a safety culture throughout the organisation. This will support and embed the implementation of the PSIRF principles into our culture. This will ensure that we are building a positive, compassionate patient safety culture which recognises that all staff play a part in quality improvement that build safer systems in the way we work.
Norfolk Primary Care - Quality Account 2024/25
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