The Results – Highlights of Key themes and Findings When asked what 3 words you would use to describe the culture of NPC, the results were:
Top Strengths – Areas of Most Positive Responses
Combined Positive Responses (%)
Question
“I feel that my role within the clinical service is important” (clinical staff survey) “NPC actively encourages staff to report errors, near misses, or incidents (clinical staff survey)
✅ 96%
✅ 92%
“I enjoy my work” (both surveys) ✅ 86.5% “I always know what my work responsibilities are” (clinical staff survey) ✅ 82% “I look forward to going to work” (both surveys) ✅ 82% “The care of patients is of high quality and is NPC’s top priority” (both surveys) ✅ 85% “If a member of my family or friend needed care, I would be happy with the standard of care delivered by NPC clinical services” (both surveys) ✅ 84% “I would recommend NPC is an inclusive place to work” (both surveys) ✅ 84%
Norfolk Primary Care - Quality Account 2024/25
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