Across both groups, the following were consistently rated highly:
✅ High Job Satisfaction: The majority of staff enjoy their work and feel their roles are meaningful. ✅ Clear Role Understanding: Respondents report they understand what is expected of them. ✅ Positive Peer Relationships: Staff feel valued by colleagues, which supports team morale. ✅ Open to Feedback: Staff feel encouraged to share ideas for improvement. These responses reflect a high level of satisfaction with: Role clarity Job fulfilment Meaning and purpose in work NPC services are regarded to be of high quality by the staff who work within them
Lesser Strengths - Areas of Higher Neutral / Negative Response
Combined Neutral / Negative (%)
Neutral (%)
Disagree (%)
Strongly Disagree (%)
Question
“The service is sufficiently staffed” (clinical role survey) 39%
18%
4%
61%
“NPC offers me opportunities to develop my career within the organisation” (both surveys) “I am happy with my pay” (both surveys)
59%
35%
14%
10%
52.5%
19.5%
25%
8%
Responses - Areas to Address Certain themes emerged from both clinical and non-clinical groups as challenges:
Staffing Levels: Many are uncertain or disagree that services are adequately staffed — this may affect performance and morale.
Norfolk Primary Care - Quality Account 2024/25
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