Part 1 1.1 Statement on Quality from the Chair & Chief Executive
We are pleased to present Norfolk Primary Care’s Quality Account for 2024/25 - a year of significant transformation and progress. This period has marked the transition from North Norfolk Primary Care to Norfolk Primary Care and our formal establishment as a Community Interest Company. In support of these pivotal changes to the organisational structure, our core commitment remains: to deliver safe, high-quality, and patient-centred care to the communities we serve. A key milestone this year has been the journey to adopting the Patient Safety Incident Response Framework (PSIRF). This represents a fundamental shift in how we approach patient safety – one which enhances our culture of learning and improvement from patient safety events. PSIRF enables a more compassionate, systems-based response to incidents and reinforces our commitment to transparency, accountability, and continuous improvement. By embedding this framework into our governance processes, we are better equipped to ensure that learning from incidents leads to meaningful change and safer care for our patients. Our dedication to quality is deeply rooted in our organisational values - care, integrity, collaboration, leadership, accessibility, and teamwork. These values are brought to life every day by our exceptional workforce, whose professionalism, resilience, and shared purpose drive the impact we make across Norfolk and Waveney. In a reflection of their commitment to our organisation, we were proud to achieve Learning Organisation status in 2024, which is a recognition of our commitment to fostering a culture of reflection, growth, and sustainability within the Primary Care workforce. This, our fifth Quality Account, provides a transparent and comprehensive overview of our achievements, challenges, and priorities in the coming 12 months. It reflects our ongoing efforts to support a sustainable, high-performing health system and our ambition to be a proactive partner in the Norfolk and Waveney Integrated Care System. Looking ahead to 2025/26, our focus remains on innovation, integration, and inclusion. In alignment with the NHS Long Term Plan, we are committed to strengthening neighbourhood working and fostering collaboration between primary care, community services, and local partners. By embedding these principles, we aim to improve access to care, enhance health outcomes, and
Norfolk Primary Care - Quality Account 2024/25
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