Making a commitment to ensure that clinical supervision is achieved in 100% of our clinical workforce by making tools and support available to them. 3. Patient & Staff Experience - Aligned with CQC domains: Safe, Caring, Responsive, Well- Led • Develop clear mechanisms to ensure patients and staff have positive experiences and are actively involved in shaping services. • Promote transparency and accountability through regular feedback loops and engagement with Healthwatch and other stakeholders. • Implement a refreshed Communications Strategy to strengthen internal and external engagement with staff and patients.
This will be achieved by:
Continuing active engagement with patients via patient feedback surveys and patient participation groups. Continuing in engagement with staff and encouragement to take part in our annual staff survey to ensure a fair, balanced view of NPC as an employer. Active engagement with staff and stakeholders via bi-monthly newsletters and an ‘engagement panel’. Apply the NHSE ‘Being Fair’ tool. In response to the NHS Patient Safety Strategy and the ‘Being Fair’ tool, we are embedding a culture of fairness, openness, and learning. Freedom to Speak Up (FTSU) training is being undertaken by appropriate staff in the organisation. We have staff undergoing training to become Mental Health First Aiders and a Traumatic Risk Management (TRiM) Practitioners. These priorities underscore our unwavering dedication to fostering a healthcare environment that is not only of the highest quality but also deeply person-centred. We strive to create a compassionate and supportive atmosphere where both patients and staff feel valued, empowered, and cared for. By continually refining our approach and embracing learning & innovation, we stay dedicated to improving the overall experience and well-being of our staff and communities we serve.
Norfolk Primary Care - Quality Account 2024/25
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