Core demographics
In-house versus payroll service providers The 2021 survey has seen an increased number of responses from individuals who work in a team that deliver payroll as a service on an outsourced or bureau basis. 33% of respondent were acting on behalf of a client. This is a fantastic increase and an important step to ensure that the CIPP data represents the whole of the payroll industry. In 2020, this result was 25%, so this is a substantial increase. Industry sector The three main sectors represented in the results of this survey were retail, manufacturing and public services. This reflects similar numbers to the 2020 results. However, it’s evident from the results that the survey was taken by a wide spectrum of payroll professionals, including those in construction, education, finance, healthcare and hospitality.
Public services / local authority / local government 11%
Retail 12%
Manufacturing 12%
Business location The majority (64%) of responses were from professionals with businesses based in England.
Throughout United Kingdom 17%
Scotland 4%
17% were based throughout the United Kingdom and 12% had a presence both in the UK and overseas.
4% were based in Scotland, 2% in Wales and 1% in Northern Ireland.
Northern Ireland 1%
England 64%
UK and overseas 12%
Wales 2%
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