“
So how did we do? Our customer experience survey invited clients to give feedback based on a series of questions, on a scale of 1-10. Studies show most people are likely to score a 7, unless you as a provider have either wowed them or they are not happy with the service. With this in mind, we were thrilled to have received scores higher than 7 across the board, as shown below.
The excellent service team of LendingMetrics, their exten- sive industry knowledge and a user friendly product has allowed us to roll-out the first stage of our credit expansion plan within agreed timeframes. ADP is an excellent product and is a large part of our product and systems roadmap for business growth.
”
- Customer service survey feedback
7.93 8.25 8.18 8.65 8.87
/10
/10
/10
/10
/10
How easy did you find the integration process with LendingMetrics?
How would you rate the communication from LendingMetrics?
How quickly are you responded to when you raise an issue with LendingMetrics?
How would you rate the overall service that you receive from LendingMetrics?
How likely are you to promote the services of LendingMetrics?
10 | Metrics Monthly
October 2019 | UK Edition
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