Explore our case study of a regional NSW accounting firm that we support with our full-time offshore accountants so they can overcome staffing challenges. Now they are set for growth.
Regional NSW firm captures opportunity to grow with Felcorp Senior Accountant
Overview • Victoria is a director of an 8-staff firm in Central NSW. As a growing regional firm, finding qualified accountants has been very difficult, time consuming and now incredibly expensive. • Victoria put on an offshore Felcorp accountant with 8yrs Aussie tax experience for $4,400 inc GST per month, located in our Northern India head office. • By taking on a full time Felcorp Senior Accountant, the firm saw their staffing anxieties ease and realised they had an opportunity to grow the business which they thought they could never have.
“Being able to send a CTR at 3pm in the afternoon and receiving com- pleted workpapers with queries 9am the next morning, gives us extra time in the day we’ve never had. It’s like having a 24 hour service”
Victoria, Principle
The Story of Victoria
The practice consists of mostly rural and primary production businesses with 8 full time staff and 2 partners. Finding qualified accountants was difficult. Hiring junior staff then training them up also proved unrewarding as other firms soon poached them once they were trained. Shortly after using our service for the first time, the firm quickly realised they could leverage our service to grow without the worry of finding or hiring staff.
The challenge was that they were getting more clients and it was simply too difficult to hire additional staff. This was a stressful period for this practice as they had to ensure not to overwork their existing staff for fear of them leaving. This mean’t that Victoria and the other partner were working longer hours to keep up with lodgements. “FELCORP made the effort to come to us face-to- face in our office and set it all up for us. Knowing that we can talk to you guys and resolve issues, just makes everything easier.” “We like that the FELCORP staff are genuine qualified Snr Tax Accountants and with all the internal training and management means I don’t have to supervise. It has given me more time to focus on our internal staff development.”
The challenge of finding staff before using FELCORP
Why Victoria chose FELCORP
How Victoria used FELCORP Victoria used the FELCORP APP to send across work securely and chat with FELCORP staff to manage workflow. By inviting her staff into the app, they could delegate and review work easier while keeping tabs on staff at any time.
The Results “By using FELCORP, basically, we are just processing more work. Initially, it allowed us to catch up, but now its allowed us to do more advice work which clients are asking for”
What’s Next
Victoria and the firm are devising a campaign to offer additional services to attract larger, more profitable clients seeking comprehensive services that local accountants simply don’t have time to provide. Without FELCORP SUPPORT, the firm wouldn’t otherwise have this extra time to chase new business.
SPEAK TO US TODAY Call or email us today to find out how you can get the same results as VICTORIA with Felcorp Support.
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Tobias Fellas Partner 0401 050 537 tobiasfellas@felcorp.com.au Mark Livingston Partner 0421 984 010 marklivingston@felcorp.com.au
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