Meet Your Boston Conference Team The spark behind Light the Way? These incredible volunteers! Get to know the people shaping the Boston experience, and hear their answer to an insightful question about what makes them shine. Q. From the Freedom Trail to the Tea Party, Boston changed history. How will you make a moment memorable for a guest today?
Registration Co-Director Chris Severance Executive Director of Operations - Learning and Development | Applebee’s Neighborhood Grill + Bar
When the world feels dark and chaotic, hospitality is our superpower! All it takes is a warm smile and genuine kindness for the day to be a bit brighter for our guests.
Facilities Co-Director Shannon Ciccotelli Director of Training and Development | Jim ‘N Nick’s Community Bar-B-Q
Teach someone something today that changes how they show up tomorrow. More equipped people create exceptional moments for every guest.
Volunteer Co-Director
Be present, be genuine, and go beyond expectations. It's the small moments that create the biggest memories.
Paul Miramontes, CHT Senior Manager, Learning and Development | Galardi Group - Wienerschnitzel
First Time Attendee Co-Director Rachel Richal Vice President, Restaurant Experience & Training Buffalo Wild Wings – Inspire Brands
It’s simple - add a little fun to the experience. When people have fun, those moments turn into memories that last… with the added bonus of bringing a little more joy to the world, one experience at a time.
Service Event Co-Director Sarah Roha Director of Manager Training Twin Peaks Restaurants
Sports is my go-to for an initial conversation with a guest. Each visit the banter continues; their game is on the TV, and they are the MVP.
Silent Auction Co-Director Anna Mason, CHT Director of Learning & Development | Edley’s Bar-B-Que
For me, memorable moments arise from human connection; consciously making an effort to be present and genuinely responding to the needs of the guest. Being seen and heard creates a lasting impression. I strive to do this with every guest interaction.
Every interaction is an opportunity to leave someone better than we found them. Today, I will create a memorable moment by listening with intention, serving with heart, and helping someone feel truly seen.
Registration Co-Director Jennifer Bonilla, CHT, CGSP Senior Manager, Workforce Strategy & Career Development (North America) National Restaurant Association
Facilities Co-Director Tom Law Director of Training Golden Corral Corporation
I will make myself available and truly listen to them.
When I think of guests, I include not only those we serve externally but also our internal guests: trainers, franchisees, team members, and managers who support them every day. I make it a priority to show my appreciation through handwritten notes, public recognition, and personalized thank-yous. When our people feel valued, that positivity naturally carries over to the guests we serve.
Hospitality Co-Director Winona Bullis Director of Field Training GoTo Foods
Hospitality Co-Director Matthew Rowe Senior Manager, Training/Restaurant Excellence | Tasty Chick’n
Because the best moments aren’t scripted–they’re felt. And that’s what I aim to create every day.
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