We met the moment by serving our members, customers, and communities in unprecedented ways.
E NA B L I NG T E L EHE A LTH
We expanded coverage of telehealth services so our members could get care by connecting with a provider from a computer or mobile device. We also reimbursed providers for telehealth care at the same rates as in-person care.
D I S T R I BU T I NG P ROT E C T I V E EQU I PME NT
We gave 200,000 disposable masks to 20,000 Medica members at high risk for COVID-19. We also donated more than 470,000 masks to nearly 300 community organizations that provide essential services, including federally qualified health centers, medical transportation companies, senior living communities, disability service providers, and dental care providers.
WA I V I NG COS T S
We waived member copays and coinsurance for in-network COVID-19 testing, treatment, and vaccinations. We also waived prior authorization requirements for long-term skilled nursing and home health care.
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