Our People
646 Employees 64% Female 8% Aboriginal and/or Torres Strait Islander
Outcomes Framework During the first six months of 2022 we worked towards implementing the new Service Delivery Model to improve client outcomes and further strengthen our organisation. Ensuring its success, the organisation has integrated the way in which we operate. The change is designed to provide customers with a better experience, embed our outcomes framework by providing stronger organisational support to our service teams. Employee Recognition Awards In July 2021, we launched our organisation’s recognition program called BRAVO . The award program was a nominated project initiated from the 2020 Employee Engagement Survey . Through external consultation with Deloitte and key members of our internal team, our recognition program BRAVO was born. The purpose of BRAVO is to recognise employees who apply the organisation’s values through demonstrated behaviours; to celebrate our achievements and to reward exceptional performance . During the 21-22 financial year, we have had four rounds of the CEO employee awards with 169 employees being nominated. In addition, 34 employees were nominated for the 2021 BRAVO Employee of the year and the celebrations of our employees were shared at the regional events.
Connection and resilience have been pivotal to our service delivery across our footprint, providing our employees with a great sense of purpose. Positive client outcome is a focus for our organisation and 2021 saw the launch of our internal recognition program. In 2022, the adoption of the new Integrated Service Model focused on providing stronger organisational support to our service teams while putting our clients at the centre of everything we do. As our commitment to reconciliation continues, we launched our new 2021-2023 Reconciliation Action Plan (RAP). We want to thank everyone involved in bringing our RAP to life. Navigating Our Way Through The Floods We want to acknowledge our Lismore and Ballina staff for their outstanding efforts in managing and supporting flood affected clients. By putting patron’s and peers’ safety first, orchestrating food deliveries and distributing supplies independently to their locations, the teams worked well together. The teams at Uralba St, Lismore and Tamar Street, Ballina went without electricity for a week in 2022. This did not stop them from getting through each day and ensuring people received appropriate food, shelter and other necessities. If there is one thing that we learned throughout the floods, it is that we can rely on the power of people and the wider community to look after each other. If it takes a village to raise a child, it will take a region to rebuild communities. From all of the team here at Momentum Collective,
we thank each and every one of you who volunteered, donated, or contributed towards helping our communities in need.
32 | Momentum Collective
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