COMMUNITY HOUSING It’s been both an exciting and challenging year for our community housing team. The growth of our services has enabled us to expand our
In a year disrupted by the impact of COVID-19, the team was able to centralise services, ensuring that all of our tenants had improved access to the support and assistance they needed. A new tenancy officer role was created to support our expanded operations in Coffs Harbour, Grafton and Ulmarra. One of the key roles of our housing team is to provide a platform for the delivery of wrap around services for clients with complex housing and support needs. The team has continued to work in partnership with our mental health, domestic violence, homelessness and disability service teams. The work of the team during a challenging year was recognised by the National Community Housing Registrar with a highly successful review of our community housing operations as part of the annual regulatory review process. We look forward to continuing to grow our housing portfolio in response to increased community demand for secure and affordable housing.
workforce on the ground and improve our service delivery capacity to our tenants. Highlights for the year include the acquisition by Momentum of four new properties, providing assistance to more than 10 tenants. The new private head-leasing program resulted in some of the most vulnerable people in our community having access to fully supported, safe and affordable housing. The housing component of the program is funded by our organisation. In addition, Momentum purchased 10 townhouses in Ulmarra in July 2019, a welcome increase in our affordable housing portfolio. A focus for the year has been to continuously improve services to our tenants, with our ongoing commitment to overall professionalism and excellence. A significant program of reactive maintenance and property upgrade works was delivered to ensure that our properties continue to meet the expected standard.
Annual Report 2019-20 | 27
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