DISABILITY
A review of our Disability Services in the 2019- 20 financial year resulted in the creation of two streams; Disability Outreach and Assisted Living teams. This operational change was made to ensure we deliver the highest quality services to all of our clients in the context of the NDIS funding model. Disability Outreach Our Disability Outreach team has focused on reinvigorating and revamping all of our programs and services to ensure we are meeting the needs of our clients in the current competitive NDIS market. Intensive work has been undertaken by the team in the past 12 months to develop a new service delivery framework that is based on NDIS outcome measures, particularly in relation to supporting people living with a disability to set and achieve goals and participate fully in their local communities. As part of an organisation wide investment in our
employees the disability outreach Community Support Managers (CSMs) have participated in the LIFT training program to boost their management and leadership skills. We continued to support our clients live their best lives through our centre and community based activities and programs in 2019-20. Our team responded to the challenges of COVID-19 by maintaining contact with people using technology and visiting individuals in their homes where it was safe to do so. This included creating and delivering activity packs for vulnerable people who were unable to attend our centres. Our clients took an active role in working with us to maintain physical distance and hand hygiene guidelines when participating in our centre based activities during COVID-19. We are extremely proud of all of our participants and our team members who kept our services and programs operating during a challenging year.
34 | Momentum Collective
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