DISABILITY
Support Coordination team expands across the regions Momentum Collective has a strong team of seven Support Coordinators providing support and assistance to NDIS participants across communities in Tweed, Gold Coast, Richmond, Clarence Valley, Coffs Harbour and Grafton. Yvonne Doeleman and Denise Robinson, both started working as Support Coordinators with Momentum in September 2019. Yvonne and Denise enjoy being part of a larger team that share’s NDIS knowledge and expertise across a broad geographic region. “Networking and sharing information is such an important part of our role”, Yvonne says. “While the NDIS has national guidelines and policies a big part of our role as Support Coordinators is finding out what resources and services are available on the ground and at the local level. It is all about getting the best outcomes for our clients.” Denise says Momentum Collective is well placed to assist people experiencing mental health issues to access the NDIS. “Momentum has a long history of supporting people with mental health issues. The NDIS has recently made some changes that make it more accessible to people with psycho social disabilities,” she says. “The Connections centre in Tweed Heads is a good hub – the service has been there for a long time and people trust them. This makes it easier for Support Coordinators to make contact with people who need assistance and follow through on delivering a service.” Denise and Yvonne agree that the best part of their job is when NDIS participants achieve their goals and become more active in their communities. “A highlight for me was one of the participants I work with taking on a volunteer role. I can see her confidence growing every day,” Denise says. “People make connections with you and they tell you about their day and how things are going,” Yvonne says. “We get to work with some amazing people. The important part of my job is working with community.”
Building resilience Jennifer (name changed for privacy) was in hospital when our local Support Coordinator made contact to assist her with an NDIS plan. Jennifer says the support she received from Momentum Collective assisted her to feel more resilient and find stability. “I just want to express my gratitude to you for setting up systems of support that meet my unique needs and have allowed me to increase my level of resilience. Your warmth, kindness and compassion at our very first meeting helped establish an effective level of rapport that has grown over our time together and contributed so much to my increased stability and wellbeing. Given that my recovery is a work in progress, I value your input. The community field can be a thankless system to work in at times, and I want you to know how grateful I am for your support.”
Annual Report 2019-20 | 39
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