PEOPLE & CULTURE
In 2019-20 the People, Culture and Change team focussed on consolidating positive changes to our internal culture and realigning our organisational structure within a client driven model. This process ensures we move forward with a best practice approach to service delivery across our foot print, and establishes clear support structures for all team members. To build our front line capability, we offered all employees the opportunity to complete Therapeutic Crisis Intervention training (TCI). The accredited training is run by our internal team of TCI Facilitators to ensure important practises are embedded in the way we work. One of the highlights of the financial year included our staff engagement survey. Engagement is high (85%, 5% above benchmark), with an overwhelming number of employees enjoying their work (91%). The majority of employees reported they’d like to continue working at Momentum Collective in two years’ time (86%, 12% above benchmark). The majority of employees report healthy levels of wellbeing (76%, 4% above benchmark). Employees’ perceptions of organisational performance is also high (80%, 7% above benchmark), with 88% of employees reporting that the future for Momentum Collective is positive (10% above benchmark). Employees are working effectively within teams, across teams, and across the layers of leadership. Technology and workload are also notably above benchmark (+13% and +11% respectively). Reconciliation Action Plan In February 2020, our Reconciliation Action Plan (RAP) was officially approved by Reconciliation Australia.
Our second innovative RAP is a living document that includes a range of actions and activities to ensure that Momentum Collective makes a contribution towards true reconciliation in Australia. Our RAP launch took place on 24 June after the original date was postponed due to COVID-19. The RAP launch was held online via a live Facebook stream. It included a Welcome to Country and Yarns from Elders across the region, traditional dance, and a song about Reconciliation written and performed by our very own Garry Kafoa. Our RAP initiatives have received positive feedback from our Aboriginal and Torres Strait islander workforce scoring 93% for overall engagement. Developing Aboriginal & Torres Strait Islander Cultural Awareness for all employees In 2019-20 we developed and delivered Aboriginal and Torres Strait Islander Cultural Awareness Training for all employees. The training promotes an environment where Aboriginal and Torres Strait Islander perspectives are understood, valued and embraced into our organisational values. The training encourages all to benefit from diversity by understanding, accepting and respecting difference. The training has become part of our induction process and will continue to be delivered. LIFT People Management Program A management program to boost the people management practices and skills of our managers was implemented during the 2019-20 financial year. This program engaged managers by developing their capability, encouraging accountability and fostering a learning and feedback culture by creating curious and people centric managers.
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