We launched an innovative Assertive Outreach Service, supporting people experiencing street homelessness to find secure housing alongside ongoing wrap around supports. Intentionally a multi- disciplinary approach, we are delivering this program in a collaborative partnership with Social Futures, the New South Wales Department of Communities and Justice and the Department of Health. Homelessness continues to be a significant issue nationally but especially for many people in our local communities. The Assertive Outreach program in Tweed has dramatically changed the lives of 47 people so far, providing them with housing in the first half of 2020. Investing in our team and management capability has continued to be a focus with a dedicated training program established for our managers to boost their leadership and people management skills. The development and delivery of cultural awareness training for all Momentum employees began in late 2019 and continues to evolve. This training encourages our teams to foster an environment in which Aboriginal and Torres Strait Islander culture and perspectives can be better understood and valued by our whole organisation. We were thrilled at the success of our online event to launch our Reconciliation Action Plan (RAP) in June this year. Recognising that COVID-19 restrictions would be in place for some time, the team worked with determination to reimagine their original plans. Their hard work allowed us to showcase the musical talent of our employees, the wisdom of local elders, and most importantly a strong commitment to Reconciliation in Australia. It was wonderful to be able to reach so many of our geographically dispersed team as well as the wider community.
One of our proudest achievements this financial year is that we continued to deliver the vast majority of our services and programs to our clients despite the challenges presented by the COVID-19 pandemic. An update of our Business Continuity Plan had earlier in the year identified fire, floods, and flu as major risk factors, unfortunately rather prophetic! Once the seriousness of the COVID-19 outbreak began to emerge we moved quickly to create and implement our response plan. This included forming a crisis management team to oversee our ongoing response and communicate regularly with our teams and clients. We were able to reassure our clients that we were still open and delivering services, just doing things differently. This provided security and continuity of care for those people who rely on our teams to live full and inclusive lives. Reflecting on all that has happened I am proud that we not only survived a very difficult year, we thrived, and I am confident that the year ahead holds many more opportunities to respond to and improve the way we work with our communities. I would like to warmly thank our inspiring clients, our extraordinary teams, my hard-working colleagues in the leadership team, and our committed Board for working so well together in a particularly demanding year.
Virginia Walker Chief Executive Officer
Annual Report 2019-20 | 7
Made with FlippingBook Ebook Creator