Newton Enhancing performance and creating enduring value
A two and a half year trusted partnership with Severn Trent Water delivering impact through annualised OpEx savings, improved regulatory performace, including retaining an industry leading 4* EPA status, and significant CapEx efficiencies over the five year AMP. A strategic partnership delivering measurable impact
Our first engagement Operating in a complex environment, and under intense scrutiny from both regulators and the public, Severn Trent Water faced challenges connected to Outcome Delivery Incentives (ODIs). Responding to these challenges required improving their network performance by maintaining, renewing, and enhancing essential infrastructure while delivering reliable services every day. In this first piece of work, we were engaged on a programme to insource ~400 crew members and drive operational improvement to support improved customer service and better ODI outcomes. In the midst of harmonising terms and conditions and navigating the inherent
Our innovative and adaptive approach meant we were able to deliver even better outcomes leading to ~£18m annualised savings, all during the wettest winter on record. This early emphasis on proximity, collaboration and delivery laid the groundwork for what would become a long-term strategic partnership. It also marked the start of a shift in mindset: Newton became the chosen delivery partner for our client’s most significant challenges. Due to the impact delivered, our output quality and the strong partnerships we built, we went on to complete four programmes, over two and a half years. This included projects on Combined Sewer Overflows (CSO), pollutions, capital delivery and more.
complexities of insourcing, we worked on the ground with operational teams to ensure crews were enabled and deployed effectively. We worked alongside them and with stakeholders to assist with real-time problem solving and strategic decision-making, ultimately leading to the resolution of 40% more jobs per day. Our dedication and unwavering focus on the outcomes we were delivering together demonstrated the value in our strategic partnership. From the outset, we approached the challenge differently. We embedded quickly, working hands-on and on-site alongside leaders and frontline colleagues to understand how challenges played out. We demonstrated that by working together we could deliver real results.
It’s been great working with Newton – you’ve embedded into our team and culture so quickly and feel a real part of our business. The ideas and insight have been second to none, with new analysis driving really quick action, ultimately with brilliant results.” Executive Team Member
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