Greensboro Team Experiencing Success With Hub-And-Spoke ‘AVERITT’S GOT THE PERFECT MODEL’ Our enhanced “hub-and-spoke” approach to Truckload continues to expand throughout our network, allowing us to say yes to our customers Similar to our LTL city operation, “home daily” Truckload drivers pick up freight from a customer and bring it back to the service center. A “hub” driver more often while at the same time providing drivers with the opportunity to be home daily.
When Greensboro Truckload driver MAC WILLIS found out about our new hub-and-spoke approach, he quickly contacted his fleet manager, and he’s glad he made the move into this unique role.
Greensboro transportation sales specialist JEN MORRIS says the positive adjustments are all part of a team effort. “Drivers appreciate what we’re doing for them,” she says. “We tell customers, ‘We’re trying to get our drivers home every day.’
then moves the freight to a service center – just like shuttle drivers do for LTL freight – where it is then delivered to the customer by another home daily driver. Our Greensboro team has been working in the hub- and-spoke model for a little while, and the results have been outstanding.
That shows what our culture is and how we listen to our drivers. And one of their requests is to be home every day, and we’re trying to accommodate that. I think customers like to hear that.” Another positive of the hub-and-spoke model is that it allows our driving force to be a closer part of the team. “They have the opportunity to continue to do what
“Because we have drivers in the proximity of the service center, we’re able to run them over and get a truckload shipment,” explains KEITH MCDANIEL of our
JEN MORRIS
KEITH MCDANIEL
they like to do, but have a true home domicile and be involved with the associate meetings and cookouts on a more regular basis,” says Greensboro Service Center Director BOBBY ADKINS. “They have the resources close by, and it’s person to person.” Bobby says the future is bright for our innovative Truckload operation.
Region 5 sales leadership. “That’s important for our customers, because they need to get the freight off their docks, and in a lot of cases we’re able to accommodate that.” A WIN-WIN FOR OUR TEAM In addition to being a positive for our customers, our drivers are also thankful for the unique arrangement. When hub-and-spoke came to Greensboro, Truckload driver MAC WILLIS wasted no time contacting fleet manager SHARON ELDRIDGE. “I immediately told Sharon that I wanted to do it,” recalls Mac, who has been with Averitt for close to nine years. “The main thing I like about it is that I’m guaranteed to be home on Fridays. I really, really like a two-day weekend. It’s great. I overall like this job, and I like driving a truck.”
“It’s going to continue to grow, and it's great for recruiting People Like You,” he explains. “Associates can recruit their friends and say, ‘Averitt’s got the perfect model. We get to go out and drive a truck and get 400-500 miles a day, but we’re home nightly or at least 2-3 nights a week.’ That’s going to benefit us all the way around and build on our culture. That’s who we are. We’re all about people.” T m
BOBBY ADKINS
OVER 20 TEAM We’re proud to add members to our Over 20 Team! The following associates joined our team in March 2003: Jason Cabrera Houston Hugo Cantu Laredo Jimmy Davis Macon Robert Dill Nashville Barbara Fairbanks Atlanta East Victoria Haston Corporate Garry Martin Atlanta East Steven May San Antonio Robert Muchmore Cincinnati
SAFETY AWARDS JANUARY
15 YEARS Jack Evans William Green Chris McCone Michael McVey Jorge Mousinho Alejandro Nervis Douglass Rowe Richard Winters
David Shook Benjamin Story Dewayne Tinch
Asheville
Fayetteville NC
Owensboro Corporate
For a complete list of Safety Award winners, including five- and 10-year recipients, visit InsideAveritt.com.
Mercedes Nashville Memphis
For a list of March milestone service awards, including the newest members of our Over 20 Team, visit InsideAveritt.com .
Atlanta West Shreveport
30 YEARS Timothy Chandler
Atlanta West
Gadsden
Steven Cruse
Mayfield
Tifton
20 YEARS Michael Lee Sr.
Memphis
Lloyd Ross
Tyler
NO. 3 2 0 2 3
5
Made with FlippingBook Online newsletter