All Clean Softwash May 2019

The Power of ‘Mindset’

How Being Open to Growth Leads to Success

question. Subtitled “The New Psychology of Success,” this book chronicles the Stanford psychologist’s findings, which suggest an inseparable link between belief and achievement. According to Dr. Dweck, people tend to think about the challenges in front of them in one of two ways. They either have a “fixed” mindset — believing that their talents and abilities are static, intrinsic properties of who they are — or a “growth” mindset — believing they can improve every aspect of themselves with practice and perseverance. Those who approach life’s hurdles as an opportunity for growth are the ones who find long-term success. If you’ve ever said “I’m just not good at math” or “I’m not a natural leader,” you’ve fallen into the fixed mindset trap. If you believe there’s nothing you can do to change your circumstances, you’ll never strive to improve them. The same is true

of positive fixed opinions of yourself. Dr. Dweck points out that those who believe themselves to be “a great boss” or “an amazing athlete” are also doing themselves a disservice. Once you think your skills are tied to who you are as a person, you’ll avoid challenging them for fear they might be found wanting. This leads your talents to atrophy as you seek detours rather than facing challenges head-on. Dr. Dweck argues that, instead of falling victim to the pessimism and self-delusion that defines fixed mindset thinking, we need to recognize that the path to success lies in open-minded perseverance. “A person’s true potential is unknown (and unknowable),” she says. “It’s impossible to foresee what can be accomplished with years of passion, toil, and training.” Not only does “Mindset” drive this point home with well-documented experiments and studies, but it also provides a workshop to help people break free of their fixed mindset and find success.

For decades, Dr. Carol S. Dweck studied the phenomena of success. How is it that some people are able to grow their business, stay fit, or achieve their personal goals while others in similar situations stall out? “Mindset” is Dr. Dweck’s answer to this

Meet Laury Perry Our Customer Service Wizard

Have you called All-Clean! in the past year or so? If so, you’ve probably had the wonderful experience of speaking to Laury Perry. While her technical title is office assistant, we like to think of her as our customer service wizard extraordinaire. She’s been a member of our team since July of last year and is an invaluable part of our squad.

sudden, you see the perfect solution that allows everything to line up. It’s like dropping a Tetris block in the perfect spot.”

In addition to her lightspeed puzzle-solving skills, Laury also appreciates the human element of her role. “I love the people I work with, and I really enjoy getting to know our customers,” she says. “Don’t tell anybody, but sometimes I stay on the phone just to chat with people and learn about their homes and lives.” Don’t worry, Laury, your secret is safe with us — just kidding, it’s definitely not. We can’t help but tell everyone how great you are to talk to! Outside of work, Laury is a dedicated gamer and science nerd. When she’s not battling her way through “Kingdom Hearts 3,” she’s probably out in the woods with her trusty handheld microscope. At All-Clean!, we don’t have an XP system for our employees, but if we did, you can bet that Laury would’ve leveled up many times by now. We’re lucky to have her on the team. The next time you call us, you’ll have a chance to find out why.

You couldn’t create a better office assistant than Laury if you had one of those video-game character creators to do so. She’s friendly, has the memory of an elephant, and is an expert at spinning multiple plates at once. Creating a schedule that allows for maximum efficiency and customer satisfaction isn’t always an easy task, but it’s one Laury relishes. “I like to think of part of my job as solving a puzzle,” she says. “It doesn’t always look like there’s a solution, but when all the pieces move into place, it’s an amazing feeling. All of a



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