Important Information ACCOUNT SET UP AND PLACING ORDERS
To set up your account please email orders@featherlodge.com or contact your rep for more information . You may also download this form from our website at www.featherlodge.com. Please email the completed form along with your W9 and Credit Application to orders@featherlodge.com PLACING ORDERS You will find o rder f orms at the back of this Dealer Catalog. You may a l so request o rder f orms in excel or PDF format by emailing orders@featherlodge.com. Please email your completed order form s to orders@featherlodge.com PROCESSING ORDERS After you submit your order you will be notified via email and phone call if there are any issues. Your order is then put on hold until we hear back from you. * f you make any changes you w ill need to confirm these changes via signature or email response before the order will process. Once your order is received we will email a DPOGJSNBUJPO of receipt. You will then receive an order confirmation that must be approved before the order JT processed. This Sales Order will reflect any back orders, questions, and freight cost when applicable. Once we receive your confirmation the order will be processed for shipment. LEAD TIME (SUBJECT TO CHANGE) Standard LTL shipments usually ship within 7-10 business days from the time we confirm the order with the warehouse. CLAIMS When freight is delivered or picked up, please verify that your order is intact and correct BEFORE signing the driver's delivery slip. It is required that pictures be made of the damaged pallet/cabinet box(s) in order to file a claim or receive replacement parts at no charge. it is required that all dealers make note of any shortages or visibly apparent damages on all copies of the Bill of Lading. Missing items claims will NOT be honored once a delivery is signed for unless a notation has been placed on the Bill of Lading stating that ( such items ) are missing. This also applies to visible damage, a ny time there appears to be obvious box damage dealers must notate that there is box/potential product damage on all copies of the Bill Of Lading. There are times when everything o n a delivery looks fine, but when you open the box the item is damaged. We call this concealed damage. All pictures provided to Feather Lodge for concealed damage claims on LTL loads must be of the product PRIOR to assembly or installation. Please open all boxes within seven (7) days of delivery. If you do not file a claim or submit a claim form in this time frame of seven (7) days, a claim cannot be filed and the item will not be replaced. DESIGN PROGRAMS Both Feather L odge and GHI cabinet lines are available on 20/20 and Pro Kitchen. Please note that these design programs are used as a reference and design tool. Designs and pricing may vary from how it appears in these programs. For actual pricing, please reference the most current dealer catalog. Your exact cost will be presented on your Sales Order. You may download the Design Catalogs from our website www.featherlodge.com
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