Important Information
SAMPLES / DISPLAY POLICY Door samples, Wall Mount, Selection Centers, and Kitchen Displays are available for a Special Promotion. Please contact our office or your sales rep for detail information. DELIVERY Dealers are required to have a representative of their company to meet our trucks to receive and sign for items. Failure to do this could result in additional charges. Job site deliveries are not available. If we are unable to contact you or someone in your office regarding a shipment, the shipment may be postponed. Note: Additional delivery charges may apply if a delivery is returned to us for any reason and must be rescheduled. Any scheduled delivery waiting in excess of 30 minutes at a stop will be rescheduled automatically. COMMON CARRIER AND GROUND SHIPMENTS It may be necessary at times to ship products using an outside carrier via LTL or ground. We will issue a separate invoice for this type of shipment. When this occurs, the dealer is responsible for remitting payment prior to shipping, either via check, wire transfer, or credit card. Damaged items for carrier shipments must be claimed within seven (7) days. It is required that all dealers make note of any shortages or visibly apparent damages on all copies of the Bill Of Lading upon signing for the shipment. Please notify us immediately in such instances. I n order for a claim to be processed a claim form must be sent to Feather Lodge. WARRANTY INFORMATION There is a five year limited warranty on factory defects for most door styles. All painted door styles have a two year limited warranty. Feather Lodge will replace the defective part(s) and ship it to you at our cost using the most appropriate shipping method.
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